Terms of service

Last Updated: 27/06/26

Welcome to MadleyMelts. By accessing or using our website, www.madleymelts.co.uk, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

MadleyMelts is a UK-based business specialising in the sale of wax melts, candles, oil burners and related home fragrance products.

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years of age, or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
3. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Correct any errors in pricing, descriptions or product information.

You will receive an order confirmation by email once your order has been successfully placed. This confirmation does not guarantee acceptance of your order.

4. Pricing and Payment

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

Payment must be received in full before your order is dispatched.

We reserve the right to change prices at any time without prior notice.

5. Shipping

Please refer to our Handling & Shipping Policy for information regarding dispatch times, delivery methods and estimated delivery dates.

Delivery times are estimates only and cannot be guaranteed.

6. Returns and Refunds

Please refer to our Returns Policy for full details.

Due to the nature of our products:

Wax melts and candles cannot be returned unless faulty or incorrectly supplied.
Damaged oil burners may be eligible for replacement where sufficient photographic evidence is provided and the claim is approved.

Your statutory rights under UK consumer law are not affected.

7. Product Information

Our products are handmade or hand-poured where applicable. As a result:

Colours may vary slightly.
Patterns and finishes may differ between batches.
Product photographs are for illustration purposes only.
8. Safe Use

Our products should always be used safely.

By purchasing our products, you agree to:

Follow all safety instructions provided.
Never leave a burning candle or wax burner unattended.
Keep products away from children and pets.
Use only suitable tealights recommended for oil burners.
Do not add water to wax melts.
Stop using a burner if it becomes damaged.

MadleyMelts accepts no responsibility for damage or injury resulting from misuse of our products.

9. Allergies

Our products contain fragrance oils that may cause allergic reactions in some individuals.

Customers are responsible for checking ingredient information where available before purchasing.

10. Intellectual Property

All website content, including photographs, logos, product descriptions, graphics and text, remains the property of MadleyMelts unless otherwise stated.

No content may be copied, reproduced or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by UK law, MadleyMelts shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

The latest version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of England and Wales, Scotland, or Northern Ireland (choose the jurisdiction that applies to your business).

Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MadleyMelts
Email: info@madleymelts.co.uk