Refund policy

Returns & Damaged Items Policy

At MadleyMelts, we take great care in preparing and packaging all orders. Please read our returns policy carefully before making a purchase.

Wax Melts & Candles

Due to hygiene, health, and safety reasons, we do not accept returns, exchanges, or refunds on wax melts, candles, or other fragranced products unless the item is faulty or damaged upon arrival.

As these products are personal-use items, they cannot be returned once dispatched.

Damaged Oil Burners

If your oil burner arrives damaged during delivery, please contact us within 48 hours of receiving your order.

To allow us to investigate the damage claim, you must provide:

- Clear photographs of the damaged oil burner.
- Clear photographs of the external packaging/box.
- Clear photographs showing the contents inside the box and any internal packaging.
- Your order number.

All claims will be reviewed on a case-by-case basis. Submission of photographs does not automatically guarantee a replacement or refund.

If, following our review, we determine that the damage occurred during transit, we may offer a replacement oil burner at our discretion.

Please note that if there is no visible damage to the external packaging, or if insufficient evidence is provided, a replacement request may be refused.

To report a damaged item, please contact us at:

Email: info@madleymelts.co.uk

Please include your order number and all relevant photographs to help us process your claim as quickly as possible.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including your rights relating to faulty or misdescribed goods.